“Hello, I’m Bala. I work as a Sampler for the Fraud Control Unit (FCU) team.
I work with three other colleagues, and we all report to our manager, Hemanth.”
The FCU team at Piramal Finance conducts all fraud investigations.
“My work as a Sampler is to review the documents received from the Sales team
for every case, one by one.”
“I review them and mark each document as either ‘Sample’ if it requires further investigation, ‘Screen’ if everything looks good,
or ‘Query’ if I need more information.”
“For all the documents marked as ‘Sample’, the case moves
to my assigned vendor, Suresh.”
He conducts further on-field investigations and comes back with one of four outcomes: ‘Suspect Fraud’ if he finds evidence of fraud, ‘Negative’ if the investigation has no conclusive findings, ‘Refer’ if the case needs another round of investigation, or ‘Positive’ if everything looks good.
“The case then moves to my manager’s tray. Hemanth reviews all the findings, sends back any documents that need to be re-checked, and finally submits the case to the Credit team.”
